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FAQ
Placing Your Order
Are taxes included in the price?
Yes. All prices shown are final and include any applicable taxes or import duties. You won't face any hidden fees at checkout or upon delivery.
What payment methods do you accept?
We offer secure payment through Credit/Debit Cards (Visa, Mastercard, etc.), PayPal, and Bank Transfer.
Do you ship internationally?
Yes, we ship globally. Orders are fulfilled from our nearest warehouse to ensure efficient delivery to your location.
Can I pay over the phone?
To ensure the highest security for your financial data, all payments must be processed through our secure online checkout system.
Is my payment information safe?
Definitely. Our site is secured with SSL encryption and adheres to strict security protocols (PCI-DSS compliance) to protect your personal and payment details.
My card payment failed. What should I do?
First, double-check your card details, billing address, and ensure your bank allows international transactions. Trying a different payment method often helps. If problems continue, please contact your bank or our support team.
My card was charged but I didn't get an order confirmation.
Usually, this is a temporary authorization hold that your bank will reverse within 3-10 business days. If an actual charge persists, please contact us immediately with your details for a swift resolution.
I'm having trouble completing my order online.
Please reach out to our Customer Support via email or live chat. We can help troubleshoot or provide alternative ways to finalize your purchase securely.
Order Processing & Shipping
Are all jerseys in stock?
We maintain strong stock levels for most items. However, high-demand jerseys during major tournaments may sell out fast. Please check the real-time availability status on each product page.
Can I change my order after paying?
We can only modify orders that haven't entered the packing stage. Contact us as soon as possible, and we'll try our best to accommodate your request.
Can I cancel my order?
Yes, cancellations are accepted within 1 hour of placing your order, provided it hasn't been processed for shipping. See the procedure below.
How do I cancel an order?
Please contact our Customer Support team immediately via email or your account, providing your order number. We will confirm and process the cancellation if possible.
What are the shipping methods and delivery times to Europe?
We ship from within the EU using reliable tracked carriers. Delivery within Europe typically takes 5-7 business days. Worldwide delivery generally takes 7-20 business days, depending on the destination.
How can I track my order?
A tracking number will be sent to your email once your order is dispatched. You can use it to follow your package's journey on the carrier's website or in your account.
My package hasn't arrived within the estimated time.
First, please check the tracking information for the latest status. If there is no update or a significant delay, contact our support team with your order number, and we will investigate with the shipping carrier.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for items in new, unworn condition with all original tags attached. Customized or special-order items are final sale unless defective.
How long do refunds or exchanges take?
Once we receive the returned item, processing takes 3-5 business days. Refunds are issued to your original payment method; the time it takes for the funds to reflect depends on your bank or payment provider.
Are there any fees for returns?
The customer covers the return shipping cost, except in cases of our error (wrong or faulty item). We do not charge any restocking or processing fees for authorized returns.
The CupJerseyStore Team
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